Firstly make sure you have checked the most common problems listed here

There is a known problem for returning customers (who have been away for over six months) whereby you type in your email and password and the screen just refreshes and you are back to blank email and password fields.

If you are a returning customer this can be caused by a bad cookie stored on your computer from your last visit to us. If you use a different browser then that will normally work. Or depending on your browser you can remove your skinshop cookies before trying again. A simple search of google with your browser type will show you simple walkthroughs. 

However for Google Chrome the following is an easy one minute fix,


And for Internet Explorer