FAQ

I've had a reaction to a product
If you try one of our products and have a reaction we will refund you for the cost of the products. We actually encourage all of our customers to try pr...
Tue, 2 May, 2017 at 10:53 AM
Do you send out samples?
Unfortunately we are unable to send samples for you to try. All our products contain natural ingredients and all the ingredients have been passed as ...
Thu, 27 Apr, 2017 at 11:45 AM
Do you test on animals?
I can advise that we do not test on animals and we are cruelty free. None of our individual ingredients or our finished product has been tested on animals f...
Thu, 27 Apr, 2017 at 12:02 PM
Are you Vegan?
Our products are also all vegan except a few which are vegetarian due to the use of bee products such as honey (Dry Scalp Shampoo and Hydrosil Conditioner a...
Thu, 27 Apr, 2017 at 12:04 PM
Can I use your products while pregnant?
While there's nothing that we'd consider to be concerning on our products for use during pregnancy, we ALWAYS recommend that pregnant women seek adv...
Mon, 1 May, 2017 at 6:20 PM
What is a patch test?
We recommend all customers do a patch test before using any of our products. This is to ensure that if for any reason you are allergic to an ingredient we h...
Tue, 2 May, 2017 at 11:38 AM
Should I patch test your product before trying it?
Yes, we always recommend that everyone patch tests our products before applying to larger areas of skin. Most of our customers have very sensitive or proble...
Thu, 4 May, 2017 at 4:05 PM
Do you make travel sized products?
We don't make travel sized product yet, although we are considering it. However many of our products are under 100ml so should be fine for taking in han...
Thu, 4 May, 2017 at 4:07 PM
What offers and discounts do I get as a new customer?
As a new customer you will get a free Kalme Undercoat with your first order and 10% off your next order via a rewards points system.
Tue, 9 May, 2017 at 12:42 PM
What are reward points?
Reward points are our way of rewarding our customers every time they buy from us. To explain how this works is very simple. 1 point is equal to one pence an...
Tue, 9 May, 2017 at 12:50 PM