Delivery information

My package has arrived damaged.
We are always very sorry to hear that a product has split or opened inside the packaging. We try not to use too much packaging in postage for three reas...
Thu, 27 Apr, 2017 at 11:53 AM
Where do you deliver outside the UK?
We do deliver overseas but will charge different postage rates depending on how far away you from the UK. Please see the table below for more detailed infor...
Thu, 27 Apr, 2017 at 11:56 AM
Do you deliver to the US?
I can confirm that we do despatch to the United States of America and there is a delivery charge of £7.99.  We charge in GBP (British Pounds) and advise...
Thu, 27 Apr, 2017 at 11:58 AM
How quickly do you send out standard delivery items?
If they are ordered before 2pm then they are sent out the same day. If they are ordered after 2pm they are sent out the next day. So if you order a product ...
Tue, 2 May, 2017 at 11:37 AM
Free Undercoat missing.
The free undercoat is only included in the first order. It is designed to introduce you to the product in the hope that you will buy it in future orders. ...
Fri, 5 May, 2017 at 3:14 PM
Free postage offered and then disappears.
Free postage is only for orders over £30. So if for a moment you are over it will trigger the "You qualify for free postage message". If you then ...
Tue, 16 May, 2017 at 10:50 AM
I have still not received my product how long should I expect to wait?
Thanks for contacting us. Sorry for the delay in your products arriving. We know how frustrating this can be. Your order was dispatched ?? days ...
Mon, 16 Oct, 2017 at 1:31 PM
There are items missing from my delivery envelope
Sorry your package arrived with items missing. Please send us a photo of your Skin Shop envelope, the invoice from us and the note from the postal servi...
Tue, 11 Jul, 2017 at 8:59 AM
Free delivery offer on international orders that then disappears
Free postage automatically appears on the system for orders over £30. So if for a moment you are over it will trigger the "You qualify for free postag...
Thu, 13 Jul, 2017 at 9:53 AM
I live outside the UK and my package still has not arrived please advise me
Sorry for the delay in your products arriving. We know how frustrating this can be. For overseas orders we have to allow up to 28 days for delivery befo...
Thu, 10 Aug, 2017 at 11:12 AM