The refund we offer doesn't work like that.

We only offer refunds if you have an immediate reaction to the products and send them back to us more or less unused.

Rosacea is a very complex skin condition and we do not guarantee that our products will work the same way on every type of skin.

If you have rosacea you will probably already know that most treatments for rosacea have varying effects on different people. That goes for medications on prescription as well as non medicated treatments.

Our Kalme products are also designed for long term use and progressive improvements. They are not instant cures. We advise that providing your skin tolerates the products to asses their effect over a 3-4 month period and note whether your skin over all is less red, less sensitive and less bumpy that it was before.