We're always sorry if our Kalme products have not met with your expectations.

However we're afraid we only offer refunds if you have an immediate skin reactions to the products and send them back to us more or less unused. We unfortunately can't offer refunds for everyone on the basis the products have not worked as well as they hoped.


Rosacea is a very complex skin condition and we do not guarantee that our products will work the same way on every type of skin.


If you have rosacea you will probably already know that most treatments for rosacea have varying effects on different people. That goes for medications on prescription as well as non medicated treatments. Unfortunately there simply isn't one product that works for everyone, we really wish there was.


The vast majority of our customers find the Kalme products do help their rosacea, from small improvements to almost clearing their skin. It's because of this that we continue to make and develop our Kalme products. If they really didn't work for most people we honestly wouldn't continue to make them. 


Our Kalme products are designed for long term use and progressive improvements. They are not instant cures. We advise that providing your skin tolerates the products to asses their effect over a 3-4 month period and note whether your skin over all is less red, less sensitive and less bumpy that it was before.


But if you still fail to see improvements over this period we're really sorry that Kalme products have not worked as well for your skin as we hoped they would.