We use Royal Mail for our deliveries to the EU. The work to ensure smooth customs clearance is done by us when we fill in a CN22 form for all our postage to the EU. This informs EU customs officials of the official codes for the products that we send to you and their value.

However, we cannot guarantee that there will not be any problems as this is still a period of learning not just for the UK business but also for all EU countries as they adjust to the UK being a third country.

The Royal Mail information we have states the following.

  • Commercial items/goods (excluding personal correspondence) sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
  • The levels and thresholds of charges vary from country to country. Royal Mail cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help, either directly or via their websites.

We are hoping that there will be no problems. But we are aware that there might be. 
In late February 2021 we are moving onto a new system that will allow Skin Shop to pay all potential taxes for our EU customers in advance to ensure a smooth ordering experience. But until then we cannot guarantee your resident country's reaction.