PROBLEMS WITH YOUR ORDER

I received the wrong product. What should I do?

We're sorry about this. Please contact our Customer Support team and provide your order number, details of the product you ordered and the product you received.

Photographs may be requested to help us investigate and resolve the issue quickly.

An item is missing from my order. What should I do?

Please contact Customer Support with your order number and details of the missing item. We will check your order and fulfilment information and help resolve the issue.

I received a damaged product. What should I do?

Please contact Customer Support as soon as possible, providing your order number and photographs of the damaged product and, where relevant, the outer packaging.

This will help us investigate the issue and determine the appropriate solution.

What should I do if my parcel appears to be lost?

Please check your tracking information first. If there has been no update or you believe your parcel has been lost, contact Customer Support with your order number and tracking information so that we can investigate with the delivery partner.