ORDERS & PURCHASING

How do I place an order?

Browse our products and choose the items you would like to purchase. Add them to your basket and proceed to checkout, where you can review your order, enter your delivery details and select your preferred payment and delivery options before completing your purchase.

Do I need to create an account to place an order?

No — you can check out as a guest. Just add your items to the cart and complete checkout with your delivery and contact details.

How do I know if my order has been successfully received?

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

I haven't received my order confirmation email. What should I do?

First, please check your spam or junk folder. If you still cannot find your confirmation email, contact our Customer Support team and provide the name and email address used to place the order so that we can help.

Can I change my order after placing it?

Please contact Customer Support as soon as possible if you need to change your order. We process orders quickly, so we cannot guarantee that changes will be possible once your order has entered the fulfilment process.

Can I cancel my order?

Please contact Customer Support as soon as possible if you wish to cancel your order.

If a renewal subscription order has already been processed or dispatched, it cannot be stopped automatically, although your applicable statutory cancellation and return rights remain unaffected.

Where can I view my order history?

You can log in to your Skin Shop account to access the account information and order history available to you.