How can I contact Skin Shop Customer Support?
You can contact our Customer Support team through the Skin Shop Support service or by email at support@skinshop.co.uk.
What information should I provide when contacting you about an order?
Please provide your order number, the email address used for your order and a clear description of the issue.
For damaged or incorrect products, photographs may help us investigate more quickly.
Can I contact you for product advice before purchasing?
Yes. Our Customer Support team can provide information about Skin Shop products and help you understand the product information available so that you can make an informed choice.
Where can I find information about ingredients and how to use a product?
Please refer to the relevant product page for product-specific information, including available ingredient and usage information.
What should I do if I experience an unexpected skin reaction?
Stop using the product and contact Customer Support.
Please provide information about the product and what happened. We may ask for additional information where necessary to investigate a suspected adverse reaction and meet our product-safety obligations.
If symptoms are severe, persistent or cause you concern, seek appropriate medical advice.
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