Can I return a product?
The precise eligibility of your return will depend on the condition of the product and the reason for returning it.
Please contact Customer Support as soon as possible, providing your order number and the reason for returning the product.
What should I do if I experience a reaction to a product?
Stop using the product and contact our Customer Support team.
When reporting a suspected adverse reaction, we may ask you for information about the product, your symptoms and other relevant circumstances so that we can investigate the matter appropriately and meet our product-safety obligations.
Health information you voluntarily provide in connection with a suspected adverse reaction is treated with additional protection under our Privacy Policy.
How do I request a return?
Please contact Customer Support with your order details and reason for the return so that we can advise you on the appropriate return procedure.
How long does it take to receive a refund?
Once your refund has been processed by Skin Shop, it will be returned to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
You will receive confirmation once your refund has been processed.
How will my refund be issued?
Once your refund has been processed by Skin Shop, it will be returned to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
You will receive confirmation once your refund has been processed.
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